Refund Policy

Return Requests

You may request a return within 30 days of receiving your order. To begin, contact service@retailleka.com with your order details and the reason for the request. Please wait for return instructions before sending an item.

For a standard return, the item must be unused and in its original condition. Please include the original packaging and accessories where reasonably available.

Return Shipping

For a return due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

If an item arrives defective, damaged, or incorrect, contact us so we can review the issue and provide appropriate assistance. Where applicable law requires a remedy or payment of costs, those rights will apply.

Refunds

After the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to be processed after the returned item has been received and inspected. The time it takes for the refund to appear may also depend on your payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate a request before the order has been processed or dispatched, but changes or cancellations cannot be guaranteed after processing or dispatch.

If we cancel an order after payment has been collected, we will refund the amount collected for that order.