Return and Refund Policy

You may request a return within 30 days of receiving your order. Contact service@retailleka.com with your order details before sending any item back. We will provide return instructions.

For a standard return, the item must be unused and in its original condition. Please include original packaging and accessories where reasonably available.

If you are returning an item because you changed your mind, you are responsible for the return shipping cost. Original shipping charges are generally non-refundable.

If an item is defective, damaged, or incorrect, contact us so we can review the issue and provide appropriate assistance. Nothing in this policy limits any remedy or payment of costs required by applicable law.

Once the returned item has been received and inspected, an approved refund will be issued to the original payment method. Please allow 5–10 business days after receipt and inspection for processing. Your payment provider may require additional time to post the refund.

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request before the order has been processed or dispatched. A change or cancellation cannot be guaranteed after processing or dispatch. If we cancel an order after collecting payment, we will refund the amount collected for that order.