Terms of Service

These Terms of Service govern your access to and use of retailleka.com and purchases made through the website. The website is operated by Huai'an Pinewood Culture Media Co., Ltd. By using the website, you agree to these terms to the extent permitted by applicable law.

Website Use

You agree to use the website lawfully and not to interfere with its operation, security, or availability. You must not use the website to submit fraudulent information, violate another person’s rights, or attempt unauthorized access to any account, system, or data.

You are responsible for providing accurate information when placing an order or contacting us. If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Products and Orders

We make reasonable efforts to present product descriptions, images, materials, dimensions, and features accurately. Product colors may appear differently depending on your screen and settings. Product features, materials, care instructions, assembly requirements, and included components vary by item. Please review the relevant product page before placing an order.

An order is a request to purchase the selected products. We may contact you if information is needed to process the order. We reserve the right to refuse or cancel an order where permitted by law, including where a product is unavailable, an apparent pricing or listing error occurs, or we suspect fraud or unauthorized activity. If payment has already been collected for an order we cancel, we will refund the amount collected for that order.

Prices and Payment

Prices and available payment methods are shown on the website or at checkout. Applicable shipping charges and taxes, if any, are displayed before you complete your purchase. Payment is processed through the payment options made available at checkout.

Shipping, Returns, and Refunds

Shipping destinations, charges, processing estimates, and delivery estimates are described in our Shipping Policy. Returns, refunds, and order cancellation requests are governed by our Refund Policy and Return and Refund Policy. Those policies form part of these Terms of Service.

Nothing in these terms limits consumer rights that cannot be excluded or restricted under applicable law.

Intellectual Property

The website and its content, including text, graphics, logos, images, and design elements, are owned by or licensed to the website operator and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, or commercially exploit website content without prior permission, except where applicable law allows it.

Third-Party Services and Links

The website may use or link to third-party services, including payment, analytics, advertising, and delivery services. Third-party services are subject to their own terms and privacy practices. We are not responsible for third-party websites or services to the extent permitted by law.

Disclaimer and Liability

We provide the website and its content subject to applicable law. We do not guarantee uninterrupted or error-free access to the website. Nothing in these terms excludes or limits liability, remedies, or consumer rights that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, we are not responsible for losses arising from events beyond our reasonable control, including interruptions to third-party services, carrier delays, or failures in communications networks.

Changes to the Website or Terms

We may update website content, product listings, or these terms as needed to operate the store and comply with applicable law. The terms applicable to an order are those presented when the order is placed, subject to any mandatory legal requirements.

Governing Law

These terms are subject to applicable law. Any mandatory consumer protections available to you under the laws that apply to your purchase remain unaffected.

Contact

For questions about these terms, contact Huai'an Pinewood Culture Media Co., Ltd. at service@retailleka.com . Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Our registered address is Room 303, No. 36 Jiankang East Road, Qingjiangpu District, Huai'an, Jiangsu 223001, China.